Job Description

Role Purpose

The Floor Supervisor is responsible for ensuring smooth day-to-day restaurant operations as per the

brand’s set standards and procedures.

Key Accountabilities
  • Participate in the restaurant’s opening / closing procedures ensuring proper respect of norms and guidelines
  • Greet customers upon their arrival, present them with the menu, assist them in the selection and visit their table to ensure their satisfaction
  • Help in conducting the monthly inventory for all brand equipment
  • Handle customers’ bill payments and deal with any complains
  • Oversee work done by all staff members and closely follow up on the team’s abidance by the brand’s set preparation techniques
  • Participate in achieving the organization’s goals the set targets of the brand and ensure proper implementation of the SOP
  • Ensure proper uniform and personal hygiene cleanliness at all times
  • Carry out functional supervisory responsibilities that include planning and assigning tasks, setting deadlines, monitoring results and quality, providing training and relaying team’s request to hierarchy
Qualifications, Experience, Knowledge
  • Technical Degree in Food and Beverage or Hospitality Management 3 – 4 years of experience in F&B operations, out of which 1 year in a similar supervisory role
  • Teamwork
  • Commercial Understanding
  • Customer Focus
  • Decision Making
  • Initiative
  • Cultural Awareness
  • Developing and Motivating Others

Job Location

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