The role of the Counter Supervisor is to deliver the customer experience of feeling trust, cared for and pleased in all interactions with customers and intermediaries that come to the Maersk Line counter and interactions involving counter staff.
The Counter Care Agent is also expected to guide both external and internal customers on the modalities of our business.
An exciting career opportunity in an international, challenging business environment characterized by high pace and diversity with focus on creating valuable relations with our customers.
A fun-filled and motivating workplace.
Career development program
A comprehensive learning and development plan in Customer Service including soft skills and communications skills
End-to-end knowledge on shipping and cross functional projects
Customer Service – attending the Customer at the counter for Inbound Shipment, Freight/Local/Demurrage Charges, ETA’s.
Issuing Delivery Orders in line with local / global SOP’s, checking lawful Bill of lading holder. Checking on mode of manifest submission, inclusive of all BL checks.
Print in coordination with MAAGSC and release documents (d/o¡¦s, Release notes, and b/l¡¦s) in line with Maersk policy and customs procedure.
Preparing Amendments/Short landing Certificates in line with local customs and port authorities requirements.
Calculating Demurrage charges in CXED, collecting applicable charges per local tariff and validating the Container Release Note.
Educating new customers on customs procedures.
Hardcopy Manifest & Delivery Order: Printing/Stamping/Signing of Delivery Orders and Manifest.
Filing of Import Documents, OBL, Manifest, Delivery Order, Dem calculation copies.
Unbilled SO clearance.
Who we are looking for
Experience with Customer Service and business process functions
Wide understanding of A.P. Moller/Maersk Line Container Business
Minimum 2 years with the A.P. Moller/Maersk Line
Graduate in any stream
Proficiency of customs manifest submission and web system where applicable
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