Job Description

What

We are hring the best call center agents and we are looking for you!

You will be responsible in handling high volume of inbound customer calls to service them with quality and resolve billing enquiries, explain products and services, trouble shoot service equipment issues.

 

How

  • Facilitate, solve, interact and provide a high level of customer service that would exceed customer expectations as well meeting the departmental goals.
  • Evaluate customer concerns and resolve problems towards customer satisfaction.
  • Greet customers in a courteous, friendly and professional manner.
  • Secure customer satisfaction in every interaction in a professional manner.
  • Stay updated on products, services, promotions, procedures and terminology for all ZAIN touch points and third party services.
  • Suggest sales to customers by introducing products (especially new products).
  • Own and manage the customer relationship, resolving calls in an efficient and timely manner.
  • Fulfill individual and team based performance parameters (KPIs).
  • Full utilization of all system functionalities.
  • Contribute to a continous maintenance and optimization of processes and procedures.

What do i need

  • Bachelors degree or two year diploma (after high school)
  • Bilingual Arabic / English
  • Basic knowledge of MS Office
  • To be able to serve our customers in a professional manner

Those Soft Skills

  • Team Player
  • Ethical and hardworking
  • Excellent interpersonal skills
  • Ability to work under pressure

Job Location

How to Apply

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