Receives training for 3 months in receiving inbound calls including but not limited to the areas of Enquiry, Sales, and Complaints etc. in a professional manner in accordance with call centre quality scorecard and internal service quality for the provision of best in class customer service to GCCS customers and potential customers alike.
Undergoes training / induction in GCCS, Call Centre Operating Process / Procedures, Call Centre Systems, Basic communication skills, And any other (or new) services offering benefits to the customer in order to successfully take over the responsibilities of Phone Officer after three months.
Receives inbound calls under the supervision of a Senior GCCS Phone Officer and / or Team in accordance with call centre quality scorecard and internal service quality for the provision of best in class customer service to customers and potential customers alike.
Answers calls relating to routine customer queries in areas of all Services and Products under the supervision of a Senior Phone Officer and / or Team Leader in order to effectively provide services to customers.
Identifies products or services under the supervision of a Senior Watani Phone Officer and/or Team Leader in order to meet the customer needs and Cross sell / Up sell where relevant.
Minimum diploma, preferably in business or customer services Minimum of 6 months to one year previous experience in working with the general public, preferably utilising the telephone or customer service position.
Flexible (able to work shifts)
Good tone of voice
Fluent in Arabic (without distinctive accent)
Able to converse and understand English
Service Orientated Computer literate including good keyboard skills
Performs any additional related job duties assigned by CC TL.
Minimum diploma, preferably in business or customer service
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